Customer Relationship Management Software
Where this stands
No Sigma rule can address this — the telemetry MITRE names has no Sigma logsource behind it.
None of MITRE's analytics for this technique name a log source that maps to a Sigma logsource — they describe abstract data ("Process::None"), API-hook telemetry, or prose channels with no reliable field names behind them.
What the technique is
Adversaries may leverage Customer Relationship Management (CRM) software to mine valuable information. CRM software is used to assist organizations in tracking and managing customer interactions, as well as storing customer data. Once adversaries gain access to a victim organization, they may mine CRM software for customer data. This may include personally identifiable information (PII) such as full names, emails, phone numbers, and addresses, as well as additional details such as purchase histories and IT support interactions. By collecting this data, an adversary may be able to send personalized Phishing emails, engage in SIM swapping, or otherwise target the organization’s customers in ways that enable financial gain or the compromise of additional organizations. CRM software may be hosted on-premises or in the cloud. Information stored in these solutions may vary based on the specific instance or environment. Examples of CRM software include Microsoft Dynamics 365, Salesforce, Zoho, Zendesk, and HubSpot.
Read it on attack.mitre.orgWhat MITRE says you would watch
- AN1520
Anomalous high-volume access to customer records in CRM software by a non-CRM admin user account, especially following initial authentication from a rare location or device. Behavior includes abnormal access to PII fields or data exports within a short time window.
Technique names and descriptions © MITRE ATT&CK®, CC BY 4.0. Not endorsed by MITRE.